Regional Desk
Flender Americas Service Coordination
1700 Industrial Drive, Chicago, IL 60601
The desk coordinates parallel shaft, bevel helical and planetary gearbox questions for mining, cement, marine, wind and process plant duty.
Route repair, distributor, catalog and drawing requests to the correct regional team. A useful inquiry normally includes the gearbox serial plate, ratio, mounting position, input kW, output rpm, service factor, lubricant condition, bearing temperature, vibration symptoms and the date of the next planned outage. If only part of that information is available, send the nameplate photo first and the service desk will identify which details are needed before a quotation, repair center intake or distributor stock check can be completed. This process keeps maintenance, procurement and engineering teams aligned before a high torque drive is removed from the line.
Flender Americas Service Coordination
1700 Industrial Drive, Chicago, IL 60601
The desk coordinates parallel shaft, bevel helical and planetary gearbox questions for mining, cement, marine, wind and process plant duty.
+1 800 432 7660
[email protected]
Use email for catalog PDF, drawings, manual and parts list requests. Call when a shutdown window is open and the plant needs escalation.
Monday to Friday, 07:30 to 18:00 CST
Emergency outage routing available 24/7
Emergency routing still requires safe lockout, lifting access, lubricant notes and site contact details before repair planning can start.
Include the Flender gearbox serial plate, ratio, mounting position, input kW, output rpm, oil condition and outage timing. The form is shared with the correct spec engineer or channel partner. For repair work, describe whether the issue is oil leakage, bearing noise, tooth wear, overheating, coupling misalignment or a housing crack. For replacement work, include envelope constraints, shaft dimensions, foundation limits and whether the site needs CE Machinery, ATEX or API 613 documentation. For catalog support, note whether the request is for a current product family or a legacy gearbox installed before a previous plant upgrade.
The first response usually confirms the likely route: repair inspection, rebuild scope, replacement comparison, distributor availability, manual request or drawing archive search. That route can then be converted into a quotation once the required technical evidence is complete.